Shipping, Self Collect & Return Information
Orders with payment received before 12:00 noon are normally shipped out same business day (Mon to Fri), else it will shipped out on next business day. Delivery is usually next working day after posting, some outskirt areas requires 2 to 3 business days for delivery. Delivery time may be longer especially during long holiday like CNY or Hari Raya.
Local Shipping (Malaysia)
1) Always refer to the Shipping Fees as stated in the shopping cart. Price vary based on the purchase amount.
2) West Malaysia: Free Ship on order above RM85.00 (Inclusive GST)
3) East Malaysia: Free Ship on order above RM128.00 (Inclusive GST) up to 1st KG only. Discounted rate apply for weight > 1 KG.
- To check the shipping charge for order below RM85 (West M'sia) or RM128 (East M'sia), go to Shopping Cart page and enter your destination to get a shipping charge.
- Order threshold to entitle Free Shipping is based on price after discount (if any), excluding GST and excluding the shipping fees itself (if you check the rate in shopping cart page, please remove it). Your cart total should be > RM85.00 (West Malaysia) or > RM128 (East Malaysia).
Shipped using Registered Air Mail or Fedex or UPS or Aramex or DHL. (No PO / APO / FPO Box Address)
Enter your destination to get a shipping estimate at shopping cart page.
Please keep in mind that any Customs fees or taxes imposed by Customs for an order are separate from the shipping charges, and are not the responsibility of Beading.My. Customs fees and taxes will vary, and we recommend that you contact your local Customs office should you have any questions or concerns about these fees. All packages shipped from Beading.My will include a declaration indicating the contents as 'Beads & Findings Supplies'. A packaged returned to us due to refusal of these charges will result in Beading.My being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed.
Self Collect at our Ara Damansara, PJ Branch
Terms and Conditions
- Place order no later than Friday 12pm and the order must be paid.
- Self collect is available at our Ara Damansara Branch, open on weekend, Saturday and Sunday, from 11am to 6pm.
- Select the Self Collect shipping option during checkout (it's Free)
- Place order online and self collect is subject to the Return Policy as standard online order, do check it out before committing to place order online and opt for self collect (at the end of this page).
Beading.my is committed to produce & deliver quality products to your satisfaction. But in any case of dissatisfaction with any item you have purchased, mail it back to us with the Original Packing within 30 days upon reception.
1. We will honor a refund by direct bank transfer to your bank account within 7 days.
2. NO REFUND for GST Tax or Paypal Surcharge.
3. All returned merchandise must be sent back in its original container/bag, in a completely unaltered state by registered mail / courier service. we DO NOT accept return for opened or used merchandise. For opened merchandise, contact us before sending back, we will consider to accept the return on case by case basis.
3. Beading.my is not responsible for postage on returned items.
4. The following items are not exchangeable/refundable: VCDs/DVDs, Books, Magazines, eBook/eTutorials due to copyright issue.
5. We reserve the right to charge a restocking fees of 10% or RM5 (Whichever is higher) of your order if you cancel the paid order (we have already packed) or return almost everything of your purchase or the parcel is returned to us by carrier due to undelivered/unclaimed.
6. In the event if the total value of items you keep is less than the free shipping threshold, we reserved the right to charge back the shipping fees that we have posted to you earlier.
Contact us (email: firstname.lastname@example.org) before sending back return so that we're aware of it.
Address to send back merchandise:
No: 3691, Jln RJ 6/3, Rasah Jaya, 70300 Seremban, Negeri Sembilan, Malaysia.
Note: Please include the following:
- A copy of Order/Invoice List in the shipment
- Latest bank account details to arrange refund or we will use the bank account details that was previously filed with us.
Returns (Pre-Order merchandise)
We do not accept return/refund for pre-order items.
Insurance for Lost of shipment
All shipments will be automatically insured up to RM400 maximum per shipment. For order above RM400, you're advised to purchase insurance coverage @ rate of 2%. Contact us (email to email@example.com) for extra insurance coverage.